Find quick answers to your questions below...

How to find the right headset for your desk phone?

  1. Find your desk phone's brand and model (normally on the back of the phone).
  2. Click the match brand from the left column on this page.
  3. Find the match model from the list next to the product images.
  4. Choose single ear or dual ear headset from the images.
  5. Click at the headset image to get into product page and place order.

* If you can't find your desk phone's brand name from the left column, enter the phone's brand name into the search field (at top of this page) to search it. If still can't find it, email us at sales@ovislink.com, we'll reply on the same business day.



OvisLink Call Center headset Quick User Guide

  1. The headset is equipped with a Quick Disconnect cord to connect to telephone’s headset jack directly. No adapter, amplifier and driver are needed to operate.
  2. Insert the connector into the headset port of a compatible telephone.
  3. Adjust the length of the headband and turn the earpieces slightly until the headset fits comfortably.
  4. On models with only one earpiece, position the T-bar above your ear.
  5. To optimize the position of the microphone, adjust the microphone rod so the microphone is close to the corner of your mouth and the white dot at the microphone should be facing to your mouth.
  6. Attach the clothing clip at a comfortable level to keep the headset properly positioned and free from the cord’s weight.
  7. To answer an incoming call, dial a call press the headset button on the keypad of the phone.
  8. To hang up the call, press the headset button on the phone’s keypad again.
  9. To switch from the headset to the phone’s handset, pickup the handset from the hood.
  10. To switch from the handset to the headset, press the headset button on the phone’s keypad than put the handset back to the hood.
  • Different telephone brands and model may be different. Some of the phones use Speaker button as the headset button. Some of the phones need to be assigned a feature key as the headset button. Please find your telephone's brand name from the left column. Click at the brand name to find more information to use the headset with your phone.
Download Headset Quick User Guide:
English, Spanish

OvisLink Call Center Training adapter Quick User Guide

The training adapter’s configuration for different telephone brands and models are different.

Scenario 1: The telephones has RJ9 headset jack. The OvisLink headset works with your telephone has a YELLOW tape at the RJ9 connector.

  1. Set the switch next to the TEL port on the training adapter at “1” position.
  2. Connect the TEL port to your phone’s headset jack with the short RJ9 cord comes with the training adapter.
  3. Connect two OvisLink headsets to the port A and port B at the training adapter with OvisLink quick disconnect cords with Yellow tape at the RJ9 connector.
  4. Press Mute button A to mute microphone of the headset connected to port A. Press Mute button B to mute the microphone of the headset connected to port B.

Scenario 2: The telephones has RJ9 headset jack. The OvisLink headset works with your telephone has a BLUE tape or RED tape at the RJ9 connector.
  1. Set the switch next to the TEL port on the training adapter at “2” position.
  2. Connect the TEL port to your phone’s headset jack with the short RJ9 cord comes with the training adapter. Connect two OvisLink headsets to the port A and port B at the training adapter with OvisLink quick disconnect cords with BLUE or RED tape at the RJ9 connector.
  3. Press Mute button A to mute microphone of the headset connected to port A. Press Mute button B to mute the microphone of the headset connected to port B.

Scenario 3: The telephones with 2.5mm headset jack.

  1. The training adapter does not have 2.5mm jack for headset. You need to use a RJ9 quick disconnect cord instead of a 2.5mm quick disconnect cord.
  2. Set the switch next to the TEL port on the training adapter at “2” position.
  3. Connect the TEL port to your phone’s headset jack with the short RJ9 to 2.5mm cord comes with the training adapter.
  4. Connect two OvisLink headsets with a quick disconnect cord has BLUE tape at the RJ9 connector to the port A and port B at the training.
  5. Press Mute button A to mute microphone of the headset connected to port A. Press Mute button B to mute the microphone of the headset connected to port B.

Download Training Adapter Quick User Guide:
English, Spanish

Have problem with the headset?

  1. Find your desk phone's brand and model (normally on the back of the phone).
  2. Click the match brand from the left column on this page.
  3. Scroll down to the bottom of the page, see if the problem listed.
  4. If can't find the problem on the list, email us at support@ovislink.com.
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