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Order Status
Has my order shipped?
 
Orders placed before 2pm Pacific Time normally shipped on the same business day by USPS or FedEx. The tracking number will be emailed to you after your order is shipped on the same day. Orders normally delivered within 7 business days.
You may also " Login" to your account, click at "Review Orders" to check your orders status.
How do I change quantities or cancel an item in my order?
 
To change quantities or cancel an item in your order, Login" to your account, click at "Review Orders" to get on the order details to make the change.
Please note that once an order has begun processing or has shipped, the order is no longer editable. Orders received by 2 PM Pacific Time normally shipped on the same business day.
How do I track my order?
 
Orders placed before 2pm Pacific Time normally shipped on the same business day by USPS or FedEx. The tracking number will be emailed to you after your order is shipped.
You may also " Login" to your account, click at "Review Orders" to find the tracking number.
My order never arrived.
 
Orders normally shipped on the same business day and delivered within 7 business days. If haven't received your order, please Login" to your account, click at "Review Orders" to find the tracking number and search the tracking number on the courier's website. If the courier record indicates the shipment has been returned to sender for some reason, or have no update for a few days, please email to sales@ovislink.com. We'll reship your order.
An item is missing from my shipment or wrong item is received
 
If you think there is any mistake on the shipment, please email to sales@ovislink.com with your order ID. We'll reply within same business day.
My product is missing parts.
 
If you think there is any mistake on the shipment, please email to sales@ovislink.com with your order ID. We'll reply within same business day.
When will my backorder arrive?
 
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. Please email to sales@ovislink.com for update information. We'll reply within same business day.