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Avaya Headsets

Avaya is the one of the broadest business phone and device portfolios in the industry. Avaya has many desktop phone series for workplace, contact center. Avaya desktop phones support SIP and H.323; desktop phones support Avaya UC platforms and third-party UC platforms.

How to find the right headset for your Avaya phones in your office? What headset is the best choice for the performance improvement of your call center agents?

OvisLink studies different Avaya phone models and makes the headset models compatible especially for each Avaya phone model. Here are some simple steps to help you to find the best headset that fits your needs for your workplace

First, identify your Avaya phone model. Following there are Avaya phone images and model numbers from different Avaya phone series. You should be able to find the Avaya phone image that match with your Avaya phone, and the Avaya phone model.

Click at the Avaya phone image of the Avaya deskphone model that matches with your Avaya phone, this will bring you to the OvisLink call center headset models that work best with your Avaya desktop phones.

Avaya 1600 and 9600 series phone headsets

Avaya IP Desktop phone 1608, 1616, 9601, 9608, 9608G, 9611G, 9621G, 9641G and 9650 are tested and work very well with OvisLink headset models. OVHS072-A96 (single-ear) and OVHS084-A96 (dual-ear). Click at the following image to go to the compatible headsets page.

Avaya 1600 series and Avaya 9600 series deskphone images


Other Avaya Desktop Phone Headsets

OvisLink headset models OVHS072-AVY (single-ear) and OVHS084-AVY (dual ear) are compatible with following Avaya Desktop phones:

  • Avaya / Nortel 1100 Series IP Deskphones (1120, 1140, 1165)
  • Avaya / Nortel 1200 Series IP Deskphones (1210, 1220, 1230)
  • Avaya 1400 Series Digital Deskphones (1408, 1416)
  • Avaya IP Office Phone 2410, 5410
  • Avaya / Nortel 3900 Series Digital Deskphones (3904, 3905)
  • Avaya / Nortel 7000 Series Digital Deskphones (7208, 7316)
  • Avaya 9400 Series Digital Deskphones (9404, 9408)
  • Avaya 9500 Series Digital Deskphones (9504, 9508)
  • Avaya (Lucent) partner 18d Digital Phone
  • Avaya Deskphone Images Avaya J100 IP Phones

    Avaya / Lucent Callmaster Telephone Console Headsets

    Click image below for headsets compatible with Avaya / Lucent Callmaster V telephone console. OVHS072-CMC (earpiece over the ear) and OVHS084-CMC (earpieces over both ears).

    Avaya Lucent Callmaster Image


    OvisLink call center headsets and office headsets are designed to use in call center and office users. OvisLink headsets functioned with many different technical features to give call center agents, service center agents, telemarketers, office users and the people on the other end of the phone conversation crystal clear human voice without noise nor electric statics; protect headset users from Acoustic Shock; comfortable to wear all-day and help to improve call center agent’s performance.

    OvisLink also provides headset-training adapter for call center’s training purpose. Scroll down to find Y splitter and other headset accessories.

    If you're looking for the best in Avaya-compatible headsets, shop at OvisLink. We've been in the business of perfecting call center headset hardware for 20 years!

    Scroll down for more information:
    - How to choose the right headset model
    - How to use headset with your phone
    - Problem and solution
    - Training adapter
    OvisLink Free Shipping IcodFree standard shipping for following headset models!
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    Avaya Phone Headset Avaya Deskphone Call Center Headset

    Single Ear Headset Compatible with following Avaya Phones:

    Avaya / Nortel 1100 Series IP Deskphones (1120, 1140, 1165)
    Avaya / Nortel 1200 Series IP Deskphones (1210, 1220, 1230)
    Avaya 1400 Series Digital Deskphones (1408, 1416)
    Avaya IP Office Phone 2410, 5410
    Avaya / Nortel 3900 Series Digital Deskphones (3904, 3905)
    Avaya / Nortel 7000 Series Digital Deskphones (7208, 7316)
    Avaya 9400 Series Digital Deskphones (9404, 9408)
    Avaya 9500 Series Digital Deskphones (9504, 9508)

    Unit Price $56.95
    Avaya Deskphone Dual-Ear Headset Avaya Deskphone Call Center Headset, Dual Ear

    Dual Ear Headset Compatible with following Avaya Phones:

    Avaya / Nortel 1100 Series IP Deskphones (1120, 1140, 1165)
    Avaya / Nortel 1200 Series IP Deskphones (1210, 1220, 1230)
    Avaya 1400 Series Digital Deskphones (1408, 1416)
    Avaya / Nortel 3900 Series Digital Deskphones (3904, 3905)
    Avaya IP Office Phone 2410, 5410
    Avaya / Nortel 7000 Series Digital Deskphones (7208, 7316)
    Avaya 9400 Series Digital Deskphones (9404, 9408)
    Avaya 9500 Series Digital Deskphones (9504, 9508)

    Unit Price $69.95
    Avaya 1600 and 9600 IP Deskphone Single-Ear Headset Avaya 1600, 9600 IP Deskphone Headset

    Single Ear Headset Compatible with Avaya 1600 Series and 9600 Series Phones:

    Avaya 1608 IP Deskphone
    Avaya 1616 IP Deskphone
    Avaya 9601 SIP Deskphone
    Avaya 9608 IP Deskphone
    Avaya 9608G IP Deskphone
    Avaya 9611G IP Deskphone
    Avaya 9621G IP Deskphone
    Avaya 9641G IP Deskphone
    Avaya 9650 IP Deskphone


    Unit Price $56.95
    Avaya 1600 9600 IP Deskphone Dual-Ear Headset Avaya 1600, 9600 IP Deskphone Headset, Dual Ear


    Dual Ear Headset Compatible with Avaya 1600 Series and 9600 Series Phones:

    Avaya 1608 IP Deskphone
    Avaya 1616 IP Deskphone
    Avaya 9601 SIP Deskphone
    Avaya 9608 IP Deskphone
    Avaya 9608G IP Deskphone
    Avaya 9611G IP Deskphone
    Avaya 9621G IP Deskphone
    Avaya 9641G IP Deskphone
    Avaya 9650 IP Deskphone


    Unit Price $69.95
    Avaya Lucent Callmaster Phone Console Single-Ear Headset Avaya / Lucent Callmaster Telephone Console Headset


    Single Ear Headset Compatible with Avaya / Lucent Callmaster:

    Avaya / Lucent Callmaster V


    Unit Price $56.95
    Dual-Ear Headset for Avaya Callmaster Avaya / Lucent Callmaster Telephone Console Headset, Dual ear

    Dual Ear Headset Compatible with Avaya / Lucent Callmaster:

    Avaya / Lucent Callmaster V

    Unit Price $69.95
    Call Center Headset Training T Adapter Call Center Training Adapter

    Call Center Headset Training Adapter

  • Connect two headsets at the same time.
  • Mute button for each headsets.
  • Only for headsets with RJ9 headset connector. Headsets with 2.5mm connector are not compatible with this training adapter.
  • Unit Price $25.95
       
     
    How to choose the right headset model for your Avaya Deskphone?

    1. Find your Avaya Deskphone model from the above description field next to the headset images. (How to find your Avaya phone's model?)
    2. Choose single ear or dual ear model depend what you need. For example, someone may chooses a single ear headset that gives him convenience to talk to colleges in the office. Someone may chooses dual ear headset that helps she focuses on phone conversation in the call center environment which filled with callers and cubicles.


    Do you need to purchase any adapter or amplifier to use with the headset?
      No, you don't need to purchase any adapter or amplifier. The headset models come with a quick-disconnect cord that is designed to connect directly to Avaya phones for maximum audio quality.

    Headset Quick instruction:

    • How to install the headset?
      OvisLink headsets not need any software installation when use with Avaya Deskphones. What you need to do is connect the headset to the headsets jack of the phone. The headset jack of Avaya Deskphones is located at the back of the phone. On some of the Avaya model, the headset jack is next to the handset jack, like Avaya models 1120, 1140, 1165. On most of the Avaya phone models, the headset jack is located above of the handset jack, like Avaya 1210, 1220, 1230, 1608, 1616, 3904, 3905, 9504, 9508, 9601, 9608, 9608G, 9611G, 9621G, 9641G and 9650. Avaya Callmaster's headset jack is at the side of the phone. Avaya (Lucent) partner 18d Digital Phone does not have a headset jack. If you want to use a headset with this Partner 18d model, connect the handset jack (only for this model). There should be a headset icon Headset Icon next to the headset jack. The image below shows the location of the headset jack of some Avaya phone models:

      Avaya 1600 series and Avaya 9600 series phone headset jack

    • Where is the Headset button?
      To make calls, answer calls, switch among headset, handset and speaker, use the headset button on the Avaya Deskphone's keypad. All Avaya Deskphones have headset button on the phone's keypad. The headset button location on different Avaya Deskphone models may be vary. Following are pictures of the headset button on different Avaya Deskphone models.
      Avaya Nortel phone 1120E 1140E 1165E 1210 1220 1230 headset keyAvaya Nortel phone model 1150E headset buttonAvaya phone 1408, 1416, 1603, 1608 headset button

      Avaya Nortel phone model 3904 & 3905 Headset key



      *** Avaya / Lucent Callmaster V does not have predefined headset button. One of the feature button must be programmed as the headset on / off button.

    • How to use headset to dial a call?
      Press the headset button on the Avaya Deskphone's keypad, a dial tone can be hear from the headset's speaker. Now you may dial the telephone number on the phone's keypad.

    • How to answer an incoming phone call?
      When the phone ring, press the headset button on the Avaya Deskphone, the telephone call will be connected to the headset.

    • How to hang up the phone?
      while need to hang up the call, press the headsets button again, the call will be disconnected.

    • How to switch between headset and Avaya Deskphone's handset?
      While using headset, pick up the handset, telephone audio will be switched to the handset. While using the handset, press the headset button, telephone audio will be switched to the headset. Then you may place the handset back to the hood.

    • How to switch between headset and Avaya Deskphone's speaker phone function?
      While using the headset, press the speaker button on the Avaya Deskphone's keypad, telephone audio will be switched to the phone's speaker function. While using Avaya Deskphone's speaker function, press the headset button on the keypad, telephone audio will be switched to the headset.

    • How to adjust the headset's volume?
      OvisLink headset volume is controlled by the phone. There are two volume buttons on Avaya Deskphones' keypad, "VOL -", "VOL +". Press the "VOL -" to decrease the headset volume, press the "VOL +" to increase the headset volume.



      Avaya Nortel phone model 7208 volume keys

      Avaya Deskphone 9621G and 9641G volume control

      Most of the Avaya phones' model number printed on the label on the back of the phone, like the following images (the model numbers are highlighted):
      Avaya Phone Model Number Avaya Phone Model label at the back



      The Avaya phone design also tells which series the phone below to. Following are images for different Avaya series:

      Avaya Phone 1100 Series Image Avaya Phone 1200 Series Images
      Avaya 1100 Series

      Avaya 1200 Series IP Deskphones

      Avaya Phone 1400 Series and 1600 Series Images Avaya 3900 Series Digital Deskphone Images
      Avaya 1400 & 1600 Series Deskphones

      Avaya 3900 Series Digital Deskphones

      Avaya Phone 9400 Series and 9500 Series Images Avaya Deskphone 9600 Series Images
      Avaya 9400 & 9500 Series Digital Deskphones

      9600 Series IP Deskphones


    Problem and Solution:


    There are mainly two reasons if customers have problem when using OvisLink headsets with Avaya phones.
      Reason 1. Wrong headset model used with the phone.
      Although most of Avaya phone models use RJ9 headset jack (looks like a telephone jack but smaller), the circuits behind the jack can be different. And it is why OvisLink makes different headset models to match with different Avaya telephone models. If headset model doesn�۪t match with the Avaya phone, the headset will not function correctly.
      Reason 2. Connected the headset to the handset jack but not the headset jack.
      Most of Avaya phones have dedicated headset jack. The requirements between headset and handset are different. The headset will not function correctly if connected to the handset jack.
    Following listed some symptoms and solutions. If there are more questions, please email to support@ovislink.com.


    • Problem: High pitch noise from the headset speaker after press the headset button
      Reason: Wrong headset model used with the phone. Search the above description fields next to the headset images, you should find the correct headset model for your Avaya phone model.
      Solution: Send email to support@ovislink.com to exchange with the correct headset model.
    • Problem: Headset's speakers work fine, but microphone doesn't work
      Reason: Wrong headset model used with the phone. Search the above description fields next to the headset images, you should find the correct headset model for your Avaya phone model.
      Solution: Send email to support@ovislink.com to exchange with the correct headset model.
    • Problem: Both speaker and microphone do not work
      Reason: Wrong headset model used with the phone. Search the above description fields next to the headset images, you should find the correct headset model for your Avaya phone model.
      Solution: Send email to support@ovislink.com to exchange with the correct headset model.


    Training Adapter Quick Instruction:
      1. Connect OvisLink headset to port A and port B at the training adapter.

      OvisLink Call Center Headset Training Adapter Headset Ports
      2. If you have headset models OVHS072-CMC, OVHS084-CMC, set the switch next to the "TEL" port to "1" position at the other side of the truing adapter. If you have headset models OVHS072-AVY, OVHS084-AVY, OVHS072-A96, OVHS084-A96, set the switch to the "2" position.

      OvisLink Call Center Headset Training Adapter Telephone Port
      3. Connect the "TEL" port at the training adapter to Avaya phone's headset jack with the comes with short RJ11 cord. Now the two headsets are connected to the Avaya phone.
      4. Press the mute button once to mute the headset's microphone connected to the coordinated port. Press the same mute button again to release.

      OvisLink Call Center Headset Training Adapter Mute Buttons


    Training Adapter Problem and Solution:

    Problem: press the mute button, the speaker of the headset connected to the coordinated port muted.
    Reason: The switch next to the TEL port is on the wrong position.
    Solution: Set the switch according to the training adapter quick instruction 2 will solve the problem.


    More questions?
    Send email to support@ovislink.com