Guarantee and Warranty

OvisLink offers Lifetime Support, Warranty and 30 day Guarantee

OvisLink stand behind the quality of every one of our products. We are happy to offer you a lifetime warranty and 30 day guarantee on all OvisLink headsets.

Life Time Support

OvisLink stands behind our products. No matter how long the product has been purchased. You may contact OvisLink tech support anytime via email support@ovislink.com and telephone 909-869-8666. OvisLink tech support team will be happy to answer all of your questions and help you solve all problems.

Warranty

All OvisLink corded headsets come with 2-year limited warranty and wireless headsets come with 1-year limited warranty. Defective headsets can be returned for repair within two years. Physical damage, devices damaged from lightning, flood, fire, electrical, water and software update, other "acts of god" are not covered by our warranty policy. If the defective product cannot be repaired, it will be exchanged for the same model. If the model is unavailable or discontinued, it will be replaced with a similar model has similar functions. If a suitable model cannot be located, a credit will be applied to your account.

How does the warranty work:

All OvisLink headsets come with warranty. If there is a problem with your headset, please email support@ovislink.com. To help us locate the problem fast, on the email, please provide the OvisLink order number, the product’s serial number (headset's serial number is on the white tube on the headset cord), your telephone's brand and model and the problem with as much detail as possible. Our support team will reply your email on the same business day.
If the OvisLink headset is purchased through Amazon, email us at support@ovislink.com Amazon order ID instead of OvisLink order number. Also the product’s serial number (headset's serial number is on the white tube on the headset cord), your telephone's brand and model and the problem with as much detail as possible. Our support team will reply your email on the same business day.

How does 30 day guarantee work:

With the 30 day guarantee, you may send your new OvisLink product back for exchange or refund.

Return for Exchange:

If you purchased an OvisLink headset that doesn't compatible with your phone, you may send it back to exchange to the correct headset model with in 30 days. Send an email to support@ovislink.com, with following information: OvisLink order number, the product’s serial number (headset's serial number is on the white tube on the headset cord), your telephone's brand & model and the problem with as much detail as possible. Our support team will reply your email on the same business day.
If the OvisLink headset was purchased through Amazon, email support@ovislink.com the Amazon order ID, the product’s serial number (headset's serial number is on the white tube on the headset cord), your telephone's brand & model and the problem with as much detail as possible. Our support team will reply your email on the same business day.

Return for Refund:

We accept returns for orders placed within 30 days. To return an order, please send email to support@ovislink.com. On the email, please provide the OvisLink order ID, the product serial number (headset's serial number is on the white tube on the headset cord) and the reason for return. We will reply with return instruction on the same business day.
If the OvisLink headset was purchased through Amazon, please provide the Amazon Order ID, the product serial number (headset's serial number is on the white tube on the headset cord) and the reason for return.