Warranty, Shipping, Tax and Return

Free Ground Shipping within the U.S. for orders over $53.95 (Alaska, Hawaii and APO address not included)

In the current health challenges situation:

As we continue to support our call center and service center customers, we’re also taking all the necessary steps to protect our customers and team members. Our team members are keeping distance from each other, cleaning our workplace clean and washing hands frequently, wearing mask and gloves when working in the facility.

OvisLink Shipping and Tax Policy


* All orders received by 2:00pm Pacific Time normally ship on the same business day.

Ship From:

* All orders shipped from Southern California.

Shipping Method and Delivery Days:

USPS (Suggest choose USPS service if the shipping address is a residential address. USPS may charges less on residential address compare with FedEx. USPS delivers on Saturday, but FedEx doesn’t.
)
  • 1st Class Mail - 1st class mail shipping method is available for products less than 13 ounces. Deliver from 1 to 7 days depend on locations.
  • Priority Mail - Deliver in 3 Business days.
  • Priority Mail Express - Deliver in 1 to 2 days.

    • FedEx
  • FedEx Home Deliver - 1–5 Business Days Delivery day based on distance to destination.
  • FedEx Ground - 1–5 Business Days Delivery day based on distance to destination.
  • FedEx Express Saver - 3 Business days, deliver by 4:30 pm (not include the shipping day).
  • FedEx 2 days - 2 Business Days, Deliver by 4:30 pm (not include the shipping day).
  • FedEx Standard Overnight - Deliver by 3:00 pm next Business day.
  • FedEx Priority Overnight - Deliver by 10:30 am next Business day.
  • FedEx First Overnight - Deliver by 8:00 or 8:30 am next Business day.

    • Sales Tax:
  • 9.5% sales tax will be added on to the orders for California customers.
  • No sales tax will be added on to customers in states other than California.
  • All the charges will be displayed, included sales tax before you confirm the order.
  • Tax Exempt Customers: Entities with government tax exempt certificate please setup an account on www.OvisLink.com. Then email OvisLink the tax exempt certificate and the account ID on www.OvisLink.com. or email address used to setup the account at the email address sales@ovislink.com. We'll update the account special privilege to be tax exempt. After updating the account, we'll reply the email with notice that all orders under the account will not be charge sales tax.

    • *** We accept purchase orders from U.S. military, municipalities, governmental and educational institutions. Please click here for CAGE code and details.

    Notification:

    * Order confirmation, Shipping notification and Tracking number will be sent to the email address you provided when placing the order.
    * All orders that shipping addresses are in U.S and Canada should be received within 7 business days. Please contract us if not receive your order within 7 business days.

    Browse our telephone headset selection here.

    OvisLink Warranty and Return Policy

    30-Day Satisfaction Guarantee

    Products in brand new condition and in manufacturer packaging can be return for refund within 30 days of delivery. Shipping charges will not be refunded. Products delivered over 30 days are covered by 2 year warranty. All returned merchandises must be in brand new condition and come with original packaging. All returns must be authorized. Returned items that do not have authorized RMA numbers will not be accepted. Please allow 2 to 4 weeks for refunds to be processed after returned items have been received. To return any product, please find RMA procedure below.


    Lifetime Warranty

    All OvisLink headsets come with lifetime limited warranty. Defective headsets can be returned for repair within two years. Physical damage, devices damaged from lightning, flood, fire, electrical, water and software update, other "acts of god" are not covered by our warranty policy. If the defective product cannot be repaired, it will be exchanged for the same model. If the model is unavailable or discontinued, it will be replaced with a similar model has similar functions. If a suitable model cannot be located, a credit will be applied to your account.

    To send product back for warranty service, please find RMA procedure below.


    RMA Procedure:

    1. Email to support@ovislink.com and tell us the reason for return. Order ID, product serial number should be included on the email
    2. OvisLink support team will reply with a RMA number, shipping address and instruction within the same business day.
    3. Ship us the product. RMA number must be shown on the return package.
    4. Once we have received the shipment, we'll check the product and the RMA number. If it’s a return for refund, a credit will be issued.

    Products are not eligible for return:

    1. Products don't match the serial number shipped to the same order
    2. Products damaged from lightning, flood, fire, electrical, water and other "acts of god" are not returnable.
    3. Physical damage.
    4. Product is not return within 30 days.

    *** Any return, included return for repair (under warranty), return for exchange and refund must be authorized by OvisLink. Return shipment without RMA number will not be processed.



    If there are any questions, please email us at support@ovislink.com. We'll reply on the same business day.

    OvisLink
    203 Lemon Creek Dr. STE C
    Walnut, CA 91789
    Tel.: 909-869-8666