Warranty, Shipping, Tax and Return

Free Ground Shipping within the U.S. for orders over $53.95 (Alaska, Hawaii and APO address not included)

Shipping and Tax


* All orders received by 12:00pm Pacific Time normally ship on the same business day.

Ship From:

* All orders shipped from Southern California.

Shipping Method:

    USPS

  • 1st Class Mail - 1st class mail shipping method is available for products less than 13 ounces.
  • Priority Mail - Delivery in 3 Business days.
  • Priority Mail Express - Delivery in 1 to 2 days.

    FedEx

  • FedEx Home Deliver - 1–5 Business Days Delivery day based on distance to destination.
  • FedEx Ground - 1–5 Business Days Delivery day based on distance to destination.
  • FedEx Express Saver - 3 Business days, delivery by 4:30 pm (not include the shipping day).
  • FedEx 2days - 2 Business Days, Delivery by 4:30 pm (not inculde the shipping day).
  • FedEx Standard Overnight - Delivery by 3:00 pm next Business day.
  • FedEx Priority Overnight - Delivery by 10:30 am next Business day.
  • FedEx First Overnight - Delivery by 8:00 or 8:30 am next Business day.

Sales Tax:

  • 9.5% sales tax will be added on to the orders for California customers.
  • No sales tax will be added on to customers in states other than California.
  • All the charges will be displayed, included sales tax before you confirm the order.

Notification:

* Order confirmation, Shipping notification and Tracking number will be sent to the email address you provided when placing the order.
* All orders that shipping addresses are in U.S and Canada should be received within 30 days. Please contract us if not receive your order within 30 days. After 45 days, we may not be able track the shipment. If we do not receive any notice for not receiving the shipment within 45 days, we'll not be responsible for the shipment.

Warranty and Return Policy

All products sold on this store come with two-year limited warranty. Defective products can be returned for repair within two years. Physical damage, devices damaged from customer loaded firmware, software or drivers, lightning, flood, fire, electrical, water and other "acts of god" are not covered by our warranty policy. If the defective product cannot be repaired, it will be exchanged for the same model. If the model is unavailable or discontinued, it will be replaced with a similar model has similar functions. If a suitable model cannot be located, a credit will be applied to your account.

To send product back for warranty service, please find RMA procedure below.


New in the box return for refund or exchange:

Product in brand new condition and in manufacturer packaging can be return within 30 days of delivery. Shipping charges will not be refunded. There will be a 10% restocking fee deduction for return of non-defective items. We do not accept returns over 30 days from the invoice date. All returned merchandises must be in brand new condition and come with original packaging. All returns must be authorized. Returned items that do not have authorized RMA numbers will not be accepted. Please allow 2 to 4 weeks for refunds to be processed after returned items have been received. To return any product, please find RMA procedure below.


RMA Procedure:

  • 1. Email to support@ovislink.com and tell us the reason for return. Order ID, product serial number should be included on the email
  • 2. We'll issue a RMA number and provide you a shipping address.
  • 3. Ship us the product. RMA number must be shown on the return package.
  • 4. Once we have received the shipment, we'll check the product and the RMA number. If it’s a return for refund, a credit will be issued within 2 weeks..

    • Products are not eligible for return:

  • 1. None defective product removed from manufacturer packaging.
  • 2. Products damaged from lightning, flood, fire, electrical, water and other "acts of god" are not returnable.
  • 3. Physical damage.
  • 4. Product is not return within 30 days.

    • *** Any return, included return for repair (under warranty), return for exchange and refund must be authorized by OvisLink. Return shipment without RMA number will not be processed.



    If there are any questions, please email us at sales@ovislink.com. We'll reply on the same business day.

    OvisLink
    203 Lemon Creek Dr. STE C
    Walnut, CA 91789
    Tel.: 909-869-8666