Warranty, Shipping, Tax and Return

Free Ground Shipping within the U.S. for orders over $51.95 (Alaska, Hawaii and APO address not included)

Ship From:

* Orders with U.S. shipping address are shipped from Southern California.
* Order with Canada shipping address are shipped from Markham Ontario Canada.

Shipping Method and Delivery Days:

USPS (Suggest choose USPS service if the shipping address is a residential address. USPS may charges less on residential address compare with FedEx. USPS delivers on Saturday, but FedEx doesn’t.)
  • 1st Class Mail - 1st class mail shipping method is available for products less than 13 ounces. Deliver from 1 to 7 days depend on locations.
  • Priority Mail - Deliver in 3 Business days.
  • Priority Mail Express - Deliver in 1 to 2 days.

  • FedEx Home Deliver - 1–5 Business Days Delivery day based on distance to destination.
  • FedEx Ground - 1–5 Business Days Delivery day based on distance to destination.
  • FedEx Express Saver - 3 Business days, deliver by 4:30 pm (not include the shipping day).
  • FedEx 2 days - 2 Business Days, Deliver by 4:30 pm (not include the shipping day).
  • FedEx Standard Overnight - Deliver by 3:00 pm next Business day.
  • FedEx Priority Overnight - Deliver by 10:30 am next Business day.
  • FedEx First Overnight - Deliver by 8:00 or 8:30 am next Business day.

Sales Tax:
  • 9.5% sales tax will be added on to the orders for California customers.
  • No sales tax will be added on to customers in states other than California.
  • All the charges will be displayed, included sales tax before you confirm the order.
  • Tax Exempt Customers: Entities with government tax exempt certificate please setup an account on www.OvisLink.com. Then email OvisLink the tax exempt certificate and the account ID on www.OvisLink.com. or email address used to setup the account at the email address sales@ovislink.com. We'll update the account special privilege to be tax exempt. After updating the account, we'll reply the email with notice that all orders under the account will not be charge sales tax.


* Order confirmation, Shipping notification and Tracking number will be sent to the email address you provided when placing the order.
* All orders that shipping addresses are in U.S and Canada should be received within 7 business days. Please contract us if not receive your order within 7 business days.

Browse our telephone headset selection here.

30-Day Satisfaction Guarantee

Comfortable and voice quality are the most important things for who use a headset for business. OvisLink guarantees our customers satisfy with our products. If you don't feel comfortable with the headset you purchased; the headset voice quality not good enough; or the headset is not compatible with your device as described on ovislink.com; you may return it for refund within 30 days to get full refund and we'll email you a return label!
OvisLink headsets are compatible with the device on the compatible list. If your phone model need to setup, like activate the headset function, or program and headset key on your phone in order to use with a headset; OvisLink tech support will provide you detail instruction.

2 Year Warranty

All OvisLink headsets come with 2-year limited warranty. Defective headsets can be returned for repair within two years. Physical damage, devices damaged from lightning, flood, fire, electrical, water and software update, other "acts of god" are not covered by our warranty policy. If the defective product cannot be repaired, it will be exchanged for the same model. If the model is unavailable or discontinued, it will be replaced with a similar model has similar functions. If a suitable model cannot be located, a credit will be applied to your account.
To send product back for warranty service, please find RMA procedure below.

  1. Email to support@ovislink.com and tell us the reason for return. Order ID, product serial number should be included on the email
  2. OvisLink support team will reply with a RMA number, shipping address and instruction within the same business day.
  3. Ship us the product. RMA number must be shown on the return package.
  4. Once we have received the shipment, we'll check the product and the RMA number. If it’s a return for refund, a credit will be issued.

Products are not eligible for return:

  1. Products don't match the serial number shipped to the same order
  2. Products damaged from lightning, flood, fire, electrical, water and other "acts of god" are not returnable.
  3. Physical damage.
  4. Product is not return within 30 days.
*** Any return, included return for repair (under warranty), return for exchange and refund must be authorized by OvisLink. Return shipment without RMA number will not be processed.

If there are any questions, please email us at support@ovislink.com. We'll reply on the same business day.

    OvisLink Co.
    203 Lemon Creek Dr. STE C
    Walnut, CA 91789
    Tel.: 909-869-8666