Warranty, Shipping, Tax and Return
Free Ground Shipping within the U.S. for orders over $51.95 (Alaska, Hawaii and APO address not included)
In the current health challenges situation:
As we continue to support our call center and service center customers, we’re also taking all the necessary steps to protect our customers and team members. Our team members are keeping distance from each other, cleaning our workplace clean and washing hands frequently, wearing mask and gloves when working in the facility.
OvisLink Shipping and Tax Policy
* All orders received by 2:00pm Pacific Time normally ship on the same business day.
* Orders with U.S. shipping address are shipped from Southern California.
* Order with Canada shipping address are shipped from Markham Ontario Canada.
Shipping Method and Delivery Days:
USPS (Suggest choose USPS service if the shipping address is a residential address. USPS may charges less on residential address compare with FedEx. USPS delivers on Saturday, but FedEx doesn’t.)
*** We accept purchase orders from U.S. military, municipalities, governmental and educational institutions.
* Order confirmation, Shipping notification and Tracking number will be sent to the email address you provided when placing the order.
* All orders that shipping addresses are in U.S and Canada should be received within 7 business days. Please contract us if not receive your order within 7 business days.
Browse our telephone headset selection here.
OvisLink Warranty and Return Policy
30-Day Satisfaction Guarantee
Comfortable and voice quality are the most important things for who use a headset for business. OvisLink guarantees our customers satisfy with our products. If you don't feel comfortable with the headset you purchased; the headset voice quality not good enough; or the headset is not compatible with your device as described on ovislink.com; you may return it for refund within 30 days to get full refund and we'll email you a return label!
OvisLink headsets are compatible with the device on the compatible list. If your phone model need to setup, like activate the headset function, or program and headset key on your phone in order to use with a headset; OvisLink tech support will provide you detail instruction.
2 Year Warranty
All OvisLink corded headsets come with 2-year limited warranty and wireless headsets come with 1-year limited warranty. Defective headsets can be returned for repair within two years. Physical damage, devices damaged from lightning, flood, fire, electrical, water and software update, other "acts of god" are not covered by our warranty policy. If the defective product cannot be repaired, it will be exchanged for the same model. If the model is unavailable or discontinued, it will be replaced with a similar model has similar functions. If a suitable model cannot be located, a credit will be applied to your account.
To send product back for warranty service, please find RMA procedure below.
Products are not eligible for return:
If there are any questions, please email us at firstname.lastname@example.org. We'll reply on the same business day.
203 Lemon Creek Dr. STE C
Walnut, CA 91789