Home > Telephone Headsets > SNOM Phone Headsets > F.A.Q. How to use headset with SNOM phones

F.A.Q. - SNOM Phone Headsets

Quick Instructions

Installation:

Connect the headset's RJ9 connector directly to the phone's headset jack at the back of the phone (below the handset jack)

To dial a call:

1. Press the headset button on the phone's keypad, you will hear dial tone from the headset's speaker(s) (do not pick up the handset from the hood).
2. Dial the telephone number

To answer a incoming call:

While the phone ring, press the headset button on the phone's keypad, it will pick up the call and have the phone audio on the headset.

To adjust the headset volume:

After pressed the headset button, use the volume key on the phone's keypad to increase and decrease the headset volume.

To switch between headset, handset and the phone's built-in Speaker phone function:

While have phone conversation on the headset, pick up the handset from the hood, the phone audio will be routed to the handset. While have phone conversation on the handset, press the headset button , you should be able to hear the phone conversation from the headset speaker. Then put the handset back to the hood.
While have phone conversation on the headset, press the Speaker button on the phone's keypad, the phone audio will be routed to the speaker phone. While have phone conversation on the phone's speaker phone, press the headset button , the phone audio will be routed to the headset.

To mute the headset's microphone:

While have phone conversation on the headset, press the mute button on the phone's keypad, the headset microphone will be muted. Press the Mute button again to disable the mute function.

Training Adapter Quick Instruction:

1. Connect OvisLink headset to port A and port B at the training adapter.

OvisLink Call center headset training adapter headset ports image

2. Set the switch to "2" position at the other side of the truing adapter next to the "TEL" port.

OvisLink Call center headset training adapter telephone port and switch image


3. Connect the "TEL" port at the training adapter to SNOM phone's headset jack with the comes with short RJ11 cord. Now the two headsets are connected to the SNOM phone.


4. Press the mute button once to mute the headset's microphone connected to the coordinated port. Press the same mute button again to release.

call center headset training adapter mute buttons image