F.A.Q. - Nortel Phone Headsets
How to choose the right headset model for your Nortel Business phone?
The headset models on
Nortel Phone Headset page
are compatible with Nortel phones with headset jack. Just choose single ear headset or dual ear headset as you need. For example, someone may chooses a single ear headset that gives him convenience to talk to colleges in the office. Someone may chooses dual ear headset that helps she focuses on phone conversation in the call center environment which filled with callers and cubicles.
Do you need to purchase any adapter, amplifier to use the headset?
No, you don't need to purchase any adapter nor amplifier. The headset models come with a Quick Disconnect cord and are designed to connect the headset directly to Nortel Business phones.
Do these headset models work with Nortel phone models without headset jack?
Yes, it does compatible with Nortel phones' handset jack. If you connect the headset to the Nortel phone's handset jack, the handset will not function. But you still need to put the handset on hood. Pick up the handset to dial or answer a call. Put the handset back on hood to end the call.
How to install the headset?
Just connect the headset to the headset jack at the back of the Nortel phone. No special installation is need for OvisLink headsets.
How to use headset to dial a call?
Press the headset button on the Nortel Business phone's keypad, (press "Handfree" button on Meridian phones), a dial tone can be hear from the headset's speaker. Now you may dial the telephone number on the keypad.
How to answer an incoming phone call?
When the phone ring, press the headset button on the Nortel Business phone, (press "Handfree" button on Meridian phones), the telephone call will be connected to the headset.
How to hang up the phone?
while need to hang up the call, press the headsets button (press "Handfree" button on Meridian phones) again, the call will be disconnected.
How to switch between headset and Nortel Business phone's handset?
While using headset, pick up the handset, telephone audio will be switched to the handset. While using the handset, press the headset button on NEC Business phone keypad, (press "Handfree" button on Meridian phones), telephone audio will be switched to the headset. Then you may place the handset back to the hood.
How to switch between headset and Nortel Business phone's speaker phone function?
While using the headset, press the speaker button on the Nortel Business phone's keypad, telephone audio will be switched to the phone's speaker function. While using Nortel Business phone's speaker function, press the headset button on the keypad, telephone audio will be switched to the headset. (Meridian phones' speaker phone function will be disabled once the headset jack connected with headset.)
How to adjust the headset's volume?
OvisLink headset for Nortel phone volume is controlled by the phone. There are two volume buttons on Nortel Business phones' keypad,
down key. With headset connected to the phone's headset jack, press the headset button on the phone's keypad. Once hear dial tone from the headset, press the
key to decrease the headset volume, press the
key to increase the headset volume . You may also press the two keys to adjust headset volume while using the headset for phone conversation.
Training Adapter Quick Instruction:
1. Connect OvisLink headset to port A and port B at the training adapter.
2. Set the switch to "2" position at the other side of the truing adapter next to the "TEL" port.
3. Connect the "TEL" port at the training adapter to Nortel phone's headset jack with the comes with short RJ11 cord. Now the two headsets are connected to the Nortel phone.
4. Press the mute button once to mute the headset's microphone connected to the coordinated port. Press the same mute button again to release.
Training Adapter Problem and Solution:
Problem: press the mute button, the speaker of the headset connected to the coordinated port muted.
Reason: The switch next to the TEL port is on the wrong position.
Solution: Set the switch next to the TEL port to position 2 will solve the problem.