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F.A.Q. - FortiFone Headsets

How to choose the right headset model for your FortiFone IP phone?

  1. There are headset images on the FortiFone Phone Headset page. Below the headset images, you should be able to find your FortiFone IP phone's series and model. There are the two headset models compatible with your phone. One is single ear headset, one is dual ear.
  2. Design if you would like to use single ear headset or dual ear headset. For example, someone may chooses a single ear headset that gives him convenience to talk to colleges in the office. Someone may chooses dual ear headset that helps she focuses on phone conversation in the call center environment which filled with callers and cubicles.

Do you need to purchase any adapter, amplifier to use the headset?

    No, you don't need to purchase any adapter nor amplifier. The headset models come with a Quick Disconnect cord and are designed to connect the headset directly to FortiFone IP phones.

Are the above headset models compatible with Talkswitch IP phones?

    Talkswitch has different IP phone models. Some of the models do not have headset jack, some have 2.5mm headset jack, some have RJ9 (RJ22) headset jack. These headset models are compatible with the Talkswitch IP phone models with RJ9 (RJ22) headset jack. However, you may need to enable headset function on the Talkswitch IP phone in order to use these headsets. Please refer to Talkswitch user manual for headset function configuration.

Quick instruction:


  • How to install the headset?

    OvisLink headsets not need any installation when use with FortiFone IP phones. What you need to do is connect the headset directly to the headsets jack of the phone. No amplifier, no adapter is needed.
    FortiFone IP phone's headset jack is located at the back of the phone next to the handset jack.

  • Headset button.

    To make calls, answer calls, switch among headset, handset and speaker, use the headset button on the FortiFone IP phone's keypad. FortiFone IP phones have headset button on the phone's keypad.



  • How to use headset to dial a call?

    Press the headset button on the FortiFone IP phone's keypad, a dial tone can be hear from the headset's speaker. Now you may dial the telephone number on the keypad.
  • How to answer an incoming phone call?

    When the phone ring, press the headset button on the FortiFone IP phone, the telephone call will be connected to the headset.
  • How to hang up the phone?

    while need to hang up the call, press the headsets button again, the call will be disconnected.
  • How to switch between headset and FortiFone IP phone's handset?
    While using headset, pick up the handset, telephone audio will be switched to the handset. While using the handset, press the headset button on FortiFone IP phone keypad, telephone audio will be switched to the headset. Then you may place the handset back to the hood.
  • How to switch between headset and FortiFone IP phone's speaker phone function?

    While using the headset, press the speaker button on the FortiFone IP phone's keypad, telephone audio will be switched to the phone's speaker function. While using FortiFone IP phone's speaker function, press the headset buttonon the keypad, telephone audio will be switched to the headset.
  • How to adjust the headset's volume?

    OvisLink headset volume is controlled by the phone. There are two volume buttons on FortiFone IP phones' keypad, volume , volume . Press the volumeto decrease the headset volume, press the volume to increase the headset volume.

    Training Adapter Quick Instruction:

    1. Connect OvisLink headset to port A and port B at the training adapter.
      OvisLink Call center headset training adapter headset ports image

    2. Set the switch to "2" position at the other side of the truing adapter next to the "TEL" port. If you
      OvisLink Call center headset training adapter telephone port and switch image

    3. Connect the "TEL" port at the training adapter to FortiFone phone's headset jack with the comes with short RJ11 cord. Now the two headsets are connected to the FortiFone phone.
    4. Press the mute button once to mute the headset's microphone connected to the coordinated port. Press the same mute button again to release.
      call center headset training adapter mute buttons image

    Training Adapter Problem and Solution:

    Problem: press the mute button, the speaker of the headset connected to the coordinated port muted.
    Reason: The switch next to the TEL port is on the wrong position.
    Solution: Set the switch next to the TEL port to position 2 will solve the problem.


More questions?

Send email to support@ovislink.com