F.A.Q. - Panasonic Phone Headsets
How to install the headset?
OvisLink headsets not need any installation when use with Panasonic SIP phones. What you need to do is connect the headset directly to the headsets jack of the phone. No amplifier, no adapter is needed.
Panasonic SIP phone's headset jack is located at the back of the phone next to the handset jack.
To make calls, answer calls, switch among headset, handset and speaker, use the headset button
on the Yealink IP phone's keypad. Panasonic SIP phones have headset button on the phone's keypad.
How to use headset to dial a call?
Press the headset button
on the Panasonic SIP phone's keypad, a dial tone can be hear from the headset's speaker. Now you may dial the telephone number on the keypad.
How to answer an incoming phone call?
When the phone ring, press the headset button
on the Panasonic SIP phone, the telephone call will be connected to the headset.
How to hang up the phone?
while need to hang up the call, press the headsets button
again, the call will be disconnected.
How to switch between headset and Panasonic SIP phone's handset?
While using headset, pick up the handset, telephone audio will be switched to the handset. While using the handset, press the headset button
on Panasonic SIP phone keypad, telephone audio will be switched to the headset. Then you may place the handset back to the hood.
How to switch between headset and Panasonic SIP phone's speaker phone function?
While using the headset, press the speaker button
on the Panasonic SIP phone's keypad, telephone audio will be switched to the phone's speaker function. While using Panasonic SIP phone's speaker function, press the headset button on the keypad, telephone audio will be switched to the headset.
How to adjust the headset's volume?
OvisLink headset volume is controlled by the phone. There are two volume buttons on Panasonic SIP phones' keypad,
and . Press the side to decrease the headset volume, press the side to increase the headset volume.
Problem and Solution:
- Problem: While using the headset with Panasonic UTG Series phones, I can hear static and buzzing sound from the headset.
Reason: The static and buzzing sound are from the power supply. The Panasonic phones don't come with a power supply. Some of the after market power supply may not have good enough quality or, not fully compatible with the phone.
Solution: Connect the phone with a PoE switch instead of a power supply will solve the problem.
( A POE switch is a network switch that has Power over Ethernet injection built-in. Simply connect other network devices to the switch as normal, and the switch will detect whether they are POE-compatible and enable power automatically. For instant, instead to a network cable and a power adapter to your UTG phone, you connect only the network cable to the phone. It gives you better voice quality and one cable less on your desk.
There are many brands of PoE switches with different ports configuration on the market. like NetGear, TP-Link, TRENDnet. Market price for an 8 port PoE switch prices are from $65 to $125. Depending on how many phone you have in your office, you may buy 4 port, 8 port, 12 port or 24 port PoE switch. Some of the PoE switches have half of the ports support PoE only, like some 8 port switches have 4 PoE ports and 4 regular Ethernet port. The UTG phone must be connected to a PoE port, not a regular port in this case. )
2.5mm Headset Common Issues and Fixes
Training Adapter Quick Instruction:
1. Connect OvisLink headset to port A and port B at the training adapter.
2. Set the switch to "2" position at the other side of the truing adapter next to the "TEL" port. If you
3. Connect the "TEL" port at the training adapter to Panasonic SIP phone's headset jack with the comes with short RJ11 cord. Now the two headsets are connected to the Panasonic SIP phone.
4. Press the mute button once to mute the headset's microphone connected to the coordinated port. Press the same mute button again to release.
Training Adapter Problem and Solution:
Problem: press the mute button, the speaker of the headset connected to the coordinated port muted.
Reason: The switch next to the TEL port is on the wrong position.
Solution: Set the switch next to the TEL port to position 2 will solve the problem.