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Home > Compatible Phone Brands > Polycom Phone Headsets

Polycom Phone Headsets

OvisLink Polycom phone headsets are compatible with Polycom IP phones and come with a single or double earpiece. With a tangle-free, RJ9 quick-disconnect cord, over-the-head design, and adjustable headband, these headsets are easily connected to the Polycom phone's headset jack. Users are treated to a lightweight, cushioned, and comfortable headset that can be worn all day long. Unlike other headset brands, OvisLink headsets for Polycom phones offer crystal-clear voice quality and require no amplifier.

All headsets offer acoustic shock protection, a swiveling microphone boom, noise cancellation, and in single ear designs, the technology to switch the speaker from one ear to the other. OvisLink call center headsets are easily installed by connecting the cord directly to the Polycom phone. Because there's no need for additional parts, you'll get more for your money at a lower cost per unit.

If you’re looking for a comfortable headset for Polycom phones that delivers warm and crystal-clear sound, buy today from OvisLink!

Scroll down for more information:
- How to choose the right headset model
- How to use headset with your phone
- Problem and solution
- Training adapter
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Polycom IP Phone Single-Ear Call Center Headset, RJ9 Quick Disconnect
Polycom IP Phone Headset with RJ9 Quick Disconnect Cord
Compatible with Polycom Models:
  • SoundPoint IP 335, 450, 550, 650, 670
  • Microsoft Lync CX200, CX600
  • Media Business Phone VVX101, VVX201, VVX300/301/310/311, VVX400/410, VVX500, VVX 600
Usually Ships in 24 Hours

Unite Price $56.95
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Polycom IP Dual-Ear Headset w/ RJ9 Quick Disconnect
Polycom VoIP Phone Headset, Dual Ear, with RJ9 Quick Disconnect Cord
Compatible with Polycom models:
  • SoundPoint IP 335, 450, 550, 650, 670
  • Microsoft Lync CX200, CX600
  • Media Business Phone VVX101, VVX201, VVX300/301/310/311, VVX400/410, VVX500, VVX 600

Unite Price $69.95
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Polycom SoundPoint IP Phone Single-Ear Headset, 2.5mm Quick Disconnect
Polycom SoundPoint IP Phone Headset with 2.5mm Quick Disconnect Cord
Compatible with Polycom and Panasonic Phone Models:
  • Polycom SoundPoint IP 321, 331, 331c

  • Polycom SoundPoint Pro SE-220, SE-225

  • Panasonic KX-DT500 Series: KX-DT521, KX-DT543, KX-DT546

  • Panasonic KX-NT500 Series: KX-NT543, KX-NT546, KX-NT551, KX-NT553, KX-NT556 and KX-NT560

Unit Price $56.95
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Polycom IP Dual-Ear Headset w/ 2.5mm Quick Disconnect
Polycom SoundPoint IP Phone Headset, Dual Ear, with 2.5mm Quick Disconnect Cord
Compatible with Polycom and Panasonic Phone Models:
  • Polycom SoundPoint IP 321, 331, 331c

  • Polycom SoundPoint Pro SE-220, SE-225

  • Panasonic KX-DT500 Series: KX-DT521, KX-DT543, KX-DT546

  • Panasonic KX-NT500 Series: KX-NT543, KX-NT546, KX-NT551, KX-NT553, KX-NT556 and KX-NT560

Unit Price $69.95
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Call Center Headset Training T Adapter
Call Center Headset Training T Adapter
  • Connect two headsets at the sometime.
  • Mute button for each headsets.
  • Only compatible with OvisLink call center headsets with RJ9 headset jack (OvisLink headset with RJ45 headset jack, 2.5mm headset jack are not compatible with this training adapter)

Unit Price $25.95
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Polycom IP phone headset
Polycom IP Phone Headset
Compatible with Polycom Models:
  • SoundPoint IP 335, 450, 550, 650, 670
  • Microsoft Lync CX200, CX600
  • Media Business Phone VVX101, VVX201, VVX300/301/310/311, VVX400/410, VVX500, VVX 600
  • SoundPoint IP 321, 331, 331c
  • SoundPoint Pro SE-220, SE-225
Usually Ships in 24 to 48 Hours

Unit Price $66.95
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Polycom IP Phone Headset dual ear
Polycom IP Phone Headset Dual Ear
Compatible with Polycom Models:
  • SoundPoint IP 335, 450, 550, 650, 670
  • Microsoft Lync CX200, CX600
  • Media Business Phone VVX101, VVX201, VVX300/301/310/311, VVX400/410, VVX500, VVX 600
  • SoundPoint IP 321, 331, 331c
  • SoundPoint Pro SE-220, SE-225

Our Price: $79.95
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How to choose the right headset model for your Polycom phone?
  1. From the above short description fields next to the product images, you should be able to find your Polycom phone's series and model. There are the two headset models compatible with your phone. One is single ear headset, one is dual ear.

  2. Design if you would like to use single ear headset or dual ear headset. For example, someone may chooses a single ear headset that gives him convenience to talk to colleges in the office. Someone may chooses dual ear headset that helps she focuses on phone conversation in the call center environment which filled with callers and cubicles.

Quick instruction:

  • How to install the headset?
    OvisLink headsets not need any installation when use with Polycom phones. What you need to do is connect the headset to the headsets port of the phone.
    Different Polycom Phone models have the headset port located in different location of the telephone. Polycom SoundPoint IP 321, 331 have the 2.5mm headset port at the right hand side of the phone. Polycom SoundPoint IP 335 has its RJ9 headset port at the top of the left conner on the back of the phone. Polycom SoundPoint 450, 550, 560, 650, 670, have the RJ9 headset port at the back of the between the PC port and the handset port. Polycom CX200 has the RJ9 headset port at the back of the phone next each other with the handset port. Polycom CX600 Desktop phone has its RJ9 headset port at the back of the phone, in between of PC port and power port. Polycom VVX Media phones have the RJ9 headset port at the back of the phone, in between power port and LAN port. Please refer to the following images of different Polycom phone models:

      Polycom SoundPoint IP 321, 331 Headset PortPolycom SoundPoint IP 335 Headset PortPolycom SoundPoint IP 450 Headset PortPolycom CX200 Desktop Phone headset portPolycom CX600 Desktop phone headset portPolycom VVX Media Phone headset port

  • Headset button.
    To make calls, answer calls, switch among headset, handset and speaker, use the headset button Polycom phone headset-button on the Polycom phone's keypad. All Polycom phones have headset button on the phone's keypad. The headset button location on different Polycom phone models may be vary. Following are pictures of the headset button on different Polycom phone models.
    Polycom SoundPoint IP 450 headset buttonPolycom SoundPoint IP 550, 560, 650, 670 headset buttonPolycom CX200 Desktop Phone headset buttonPolycom CX600 Desktop phone headset buttonPolycom VVX300 Media phone headset buttonPolycom VVX400 Media Phone headset buttonPolycom VVX500, VVX600 Media Phone Button

  • How to use headset to dial a call?
    Press the headset button headset-button on the Polycom phone's keypad, a dial tone can be hear from the headset's speaker. Now you may dial the telephone number on the keypad.
  • How to answer an incoming phone call?
    When the phone ring, press the headset button headset-button on the Polycom phone, the telephone call will be connected to the headset.
  • How to hang up the phone?
    while need to hang up the call, press the headsets button headset-button again, the call will be disconnected.
  • How to switch between headset and Polycom phone's handset?
    While using headset, pick up the handset, telephone audio will be switched to the handset. While using the handset, press the headset button headset-button , telephone audio will be switched to the headset. Then you may place the handset back to the hood.
  • How to switch between headset and Polycom phone's speaker phone function?
    While using the headset, press the speaker button Polycom phone speaker button on the Polycom phone's keypad, telephone audio will be switched to the phone's speaker function. While using Polycom phone's speaker function, press the headset button Polycom phone headset-button on the keypad, telephone audio will be switched to the headset.
  • How to adjust the headset's volume?
    OvisLink headset volume is controlled by the phone. There are two volume buttons on Polycom phones' keypad, "volume -" Polycom phone volume lower button, "volume +" Polycom phone volume increase button. Press the "volume -" Polycom phone volume lower button to decrease the headset volume, press the "volume +" Polycom phone volume increase button to increase the headset volume.


Problem and Solution:

  • Problem: While using the headset with Polycom phone, I can't hear from the headset, but the other end can hear me.
    Reason: The headset is connected to the phone's HANDSET jack, but not the headset jack. The OvisLink Call Center headset models OVHS072-PSR and OVHS084-PSR are designed to connect to Polycom IP phones' headset jack, but not handset jack.
    Solution: Connect the headset to the phone's headset jack (at the back of the phone, next to the handset jack, marked with ). Press the headset button on the Polycom phone's to dial a call or and a call. If your Polycom IP phone has a round pin headset port at the right hand side of the phone, but not a RJ9 headset jack (like the handset jack) at the back of the phone, that means your Polycom phone is compatible with headset model OVHS072-PS2 and OVHS084-PS2. Send email to support@ovislink.com to exchange with the correct headset model.

  • Problem: While using the headset with Polycom VVX Business Media Phones, I can hear from the headset, but the other end can't hear me.
    Reason: The headset is connected to the phone's HANDSET jack, but not the headset jack. The OvisLink Call Center headset models OVHS072-PSR and OVHS084-PSR are designed to connect to Polycom IP phones' headset jack, but not handset jack. Solution: Connect the headset to the phone's headset jack (at the back of the phone, next to the handset jack, marked with ). Press the headset button on the Polycom VVX Business Media phone's keypad to dial a call or receive a call.
  • Problem: When use headset with Polycom phone, the other end of the line can hear echo.
    Reason: The echo cancelling function on the Polycom phone is off.
    Solution: To enable the echo cancelling function on Polycom phone:
      1. Press the Menu button on the phone.
      2. Go to Settings.
      3. Go to Basic.
      4. Select Preferences.
      5. Select Headset.
      6. Select Echo Cancellation.
      7. Select Enable.
      8. Once enabled, press the left arrow key to go back to the home menu.
    .


Training Adapter Quick Instruction:
      1. Connect OvisLink headset model OVHS072-PSR and OVHS084-PSR to port A and port B at the training adapter.

      2. Set the switch next to the "TEL" port to "2" position at the other side of the truing adapter.

      3. Connect the "TEL" port at the training adapter to Polycom IP phone's headset jack with the comes with short RJ11 cord. Now the two headsets are connected to the Polycom IP phone.
      4. Press the mute button once to mute the headset's microphone connected to the coordinated port. Press the same mute button again to release.


    *** Call Center headset Training adapter OVT-12 is for OvisLink headset models with RJ9 connector. If you have Polycom IP phones with 2.5mm headset jack (Polycom Soundpoint 321, 331) and want to use training adapter, please purchase headset model OVHS072-PSR and OVHS084-PSRR instead of OVHS072-PS2 and OVHS084-PS2. The training adapter comes with a RJ9 to 2.5mm cord that connects the training adapter to the phone's 2.5mm headset jack.

    Training Adapter Problem and Solution:

    Problem: press the mute button, the speaker of the headset connected to the coordinated port muted.
    Reason: The switch next to the TEL port is on the wrong position.
    Solution: Set the switch next to the TEL port to position 2 will solve the problem.


More questions?

Send email to support@ovislink.com